Q&A

OK, this isn’t exactly questions & answers, just an fyi page:

These are some things we’d like you to know before your first (or even next) visit with us!

-Our prices are based on time and skill which is why we don’t like to make quotes over the phone. Please remember an estimate is just that. When we meet your dogs in person, we’ll be able to better relay your pricing.

-We do take a credit card to hold your appointment at the time we make it. This is to ensure that you are serious about coming to see us and that you know our time is valuable. If you’d like to reschedule or cancel this appointment, please do so in a 24 hour window and we can and will accommodate. If we do not hear from you or see you at the time of your appointment, you will be charged a missed appointment fee. If we DO see you at the time of your appointment, but you decide you don’t want to stay for said appointment, you will be charged a missed appointment fee. If you cancel last minute or the day of your appointment, you will be charged a missed appointment fee. We send out a courtesy text message reminder the day before your appointment, please remember this is just that, a courtesy. Ultimately, we do expect our clients to be in charge of their own appointment scheduling.

-Because we like to put our best foot forward when working on your sweet pups, we take our time and generally hang on to them for 3-5 hours. Determining exact times is tricky with dogs since they are slightly unpredictable. If you need us to take your dog earlier than scheduled or hold on to them after they have been groomed, please let us know at the time you make the appointment (not the day of at drop off).

-Our Shuttle Service works best when we know in advance if you need a pick up to your appointment. We do have a maximum per day so if we can’t get to you, we will best accommodate for another time or date. Drop off service is preferably made in advance as well, but we’re more flexible if you ask the day of. If you are not home, we’ll need a spare key or lock code as well as instructions on where to bring your pup when we get there. Please understand there are moving parts to this service, so we can’t promise an exact time.

-Please take your pups for a nice LONG walk before they come and see us.